Privacy Policy

At SpaceTree (spacetree.store), we take your privacy seriously. This Privacy Policy explains how Shenzhen Wanjin Technology Co., Ltd. collects, uses, discloses, and protects your personal data when you visit our website or purchase our products.

We comply with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), the California Consumer Privacy Act (CCPA) for users in California, and other applicable privacy laws worldwide.

1. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, company name, and shipping/billing address when you place an order, fill out a contact form, or create an account.
• Communication data: Any information you share with us through email, WhatsApp, or our contact forms, including inquiries about products and order support requests.
• Account information: Username, password, and order history if you register an account on our site.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URL, browser type, and device information collected via cookies and similar technologies.
• IP address: Used for security, fraud prevention, and analytics.
• Cookies: We use essential cookies for site functionality and optional analytics cookies (see Section 5).

2. How We Use Your Information

We use your personal data for the following purposes:

• Order processing and fulfillment — Processing payments, manufacturing orders, arranging shipping, and providing order updates.
• Customer support — Responding to your inquiries, troubleshooting issues, and providing technical support.
• Communication — Sending order confirmations, shipping notifications, and product-related updates. With your consent, we may send marketing communications about new products or promotions.
• Site improvement — Analyzing website usage to improve our content, product offerings, and user experience.
• Legal compliance — Complying with applicable laws, regulations, and legal requests.

3. Legal Basis for Processing (GDPR)

If you are located in the EEA, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill orders and provide services you request.
• Legitimate interests: To improve our website, prevent fraud, and communicate with customers about their orders.
• Consent: For marketing communications and non-essential cookies, which you can withdraw at any time.

4. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your data with trusted service providers who help us operate our business, including:

• Payment processors: Stripe, PayPal — for secure payment processing.
• Shipping carriers: DHL, FedEx, UPS, and freight forwarders — for order delivery.
• Analytics providers: Google Analytics — for website usage analysis (anonymized where possible).
• Email service: For order confirmations and support communications.

All third-party service providers are contractually obligated to protect your data and may only use it for the specific services they provide.

5. Cookies

Our website uses the following types of cookies:

Type	Purpose	Duration
Essential	Site functionality, shopping cart, security	Session / persistent
Analytics	Google Analytics — page views, user behavior	Up to 24 months
Marketing	Only with your explicit consent	As set by provider

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Order data: 7 years (for tax and legal compliance).
• Account data: Until you delete your account or 2 years of inactivity.
• Inquiry data: 2 years after the last communication.
• Marketing data: Until you unsubscribe or 1 year after last engagement.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data (“right to be forgotten”).
• Right to restriction: Request limitation of processing.
• Right to data portability: Request your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw consent for marketing at any time.

To exercise any of these rights, please contact us at sales@wiseupward.com. We will respond within 30 days as required by GDPR.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

As a China-based company, your data may be processed in China. When we transfer data from the EEA to China, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. The “Last updated” date at the bottom of this page indicates when the policy was last revised.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: sales@wiseupward.com
• Phone/WhatsApp: (+86) 17765197555
• Company: Shenzhen Wanjin Technology Co., Ltd.
• Address: Shenzhen, Guangdong, China

Last updated: July 10, 2026